Z.R.P Mashonaland

• Every individual has a right to walk into a police station or Public Enquiry Counter (PEC) and make a report if he/she feels his/her rights have been infringed upon by some other person. The report shall be recorded by police and be given a reference number;
• Members of the public have a right to contact the police through telephone, or various police hotlines around the country.
• The public can also use various suggestion boxes.
• Join Crime Prevention Committees.
• The police have a duty to arrest the accused person after carrying out investigations into the commission of the said crime, as empowered by Sections 27–31 of the Criminal Procedure and Evidence Act Chapter 9:07.

HANDLING OF COMPLAINTS

The ZRP endeavours to ensure that, at all times, there is a smooth flow of communication between the organisation and its customers. Members of the public are encouraged to notify the police when they are dissatisfied with the service rendered to them in the manner outlined hereunder:-

• Report any grievances to the Officer-In-Charge of the local police station;
• If not satisfied, report to the Officer Commanding Police District, then to the Officer Commanding Police Province and ultimately to the Commissioner General of Police at Police General Headquarters if your concern is not adequately addressed.
• As police handle reported cases, we undertake to give our clients feedback on progress of inquiries at regular intervals.
• Upon the finalization of any reported case, we commit ourselves to providing feedback on the outcome to the complainant.

The Zimbabwe Republic Police will remain committed and ready to provide the most effective and efficient policing service to members of public anchored by our core values, mission and vision.